Returns & refunds
Return an item and get your money back
What is the return policy?You can request a return within 7 days of delivery.
How do I request a return?Open the order in your account and tap “Return or report a problem”.
When will I get my refund?After approval, refunds are sent back to how you paid.
The seller rejected my return. What now?Ask Koovva to review it — we decide fairly.
Which items can’t be returned?Hygiene, perishable and personalised items.
Still need help?
Our team is available Mon – Sat, 9:00 AM – 6:00 PM.
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