Welcome to Koovva — shop from trusted vendors across Nigeria

When will I get my refund?

After approval, refunds are sent back to how you paid.

Once your return is approved and the item is received back (if needed), we refund you:

  • Paid with Paystack: back to your card or account, usually within 5–10 working days depending on your bank.
  • Paid on delivery or by transfer: by bank transfer to the account you give us.

You will get an email when your refund is approved.

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Updated 25 Sep 2026

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