How do I request a return?

Q: How do I request a return?

Log in and open the order in My Account → Orders.Under the item, tap Return or report a problem with this item.Choose a reason, add details and a photo (a photo helps a lot), then send.The seller has 3 days to respond. If they approve, they will tell you how to send it back.If the seller does not respond in time, Koovva steps in and decides.

Open the order in your account and tap “Return or report a problem”.

Log in and open the order in My Account → Orders.
Under the item, tap Return or report a problem with this item.
Choose a reason, add details and a photo (a photo helps a lot), then send.
The seller has 3 days to respond. If they approve, they will tell you how to send it back.

If the seller does not respond in time, Koovva steps in and decides.

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Updated 25 Sep 2026

What is the return policy?

When will I get my refund?

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