The seller rejected my return. What now?

Q: The seller rejected my return. What now?

Open the order, find the rejected return and tap Ask Koovva to review. Tell us why you disagree. Our team will look at the photos and messages from both sides and make a final decision.

Ask Koovva to review it — we decide fairly.

Open the order, find the rejected return and tap Ask Koovva to review. Tell us why you disagree. Our team will look at the photos and messages from both sides and make a final decision.

Was this helpful?

Updated 25 Sep 2026

What is the return policy?

How do I request a return?

When will I get my refund?

Which items can’t be returned?