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Who we are
KOOVVA is a multi-vendor eCommerce marketplace that connects buyers and sellers. Our platform allows users to buy and sell products securely and efficiently across different locations.
Information We Collect
We collect personal information when you:
- Create an account
- Place an order
- Contact support
- Register as a vendor
This information may include:
- Name
- Email address
- Phone number
- Delivery address
- Payment details (processed securely via third-party providers)
How We Use Your Information
Your information is used to:
- Process and manage orders
- Provide customer support
- Improve our platform and services
- Communicate important updates
- Enable vendor operations within the marketplace
Payment Information
All payments are processed securely through trusted third-party providers such as Paystack or Flutterwave.KOOVVA does not store your full payment card details on its servers.
Cookies
We use cookies to improve your experience on our website.
Cookies help us:
- Remember login sessions
- Understand how users interact with the platform
- Improve performance and usability
You can disable cookies through your browser settings if you prefer.
Comments and User Content
When users leave comments or reviews, we collect the data shown in the form along with IP address and browser information to help detect spam and maintain security.
Media Uploads
If you upload images to the platform, avoid including location data (EXIF GPS), as this information may be accessible to others.
Data Sharing
We may share your information with:
- Vendors (to fulfill your order)
- Logistics partners (for delivery)
- Payment processors (to complete transactions)
We do not sell your personal data to third parties.
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations.
Registered users can access, edit, or delete their personal information at any time, except for certain system-required data.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
Data Security
We take reasonable measures to protect your data. However, no online platform can guarantee complete security.
Third-Party Content
Our website may include content from external platforms (such as videos or images). These platforms may collect data independently according to their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page.
Contact Us
If you have any questions about this Privacy Policy:
Email: support@koovva.com
Phone: +234 802 345 6789
