What is Koovva buyer protection?
Your money is held until delivery, and you can return faulty items.
When you pay online, Koovva holds your money and only releases it to the seller after your order is delivered and the return window has passed. If something goes wrong — the item doesn’t arrive, arrives damaged or isn’t as described — you can request a return and we will make it right.
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Updated 25 Sep 2026
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