My payment failed or I was charged but have no order

Payment failed: open the order in My Account and tap Pay now to try again, or place the order again with another method.

Charged but order shows unpaid: wait a few minutes and refresh — confirmation can take a short while. If it still shows unpaid after 30 minutes, contact us with your order number and the Paystack reference from your bank alert. We will check it and fix it. You will never be charged twice for the same order.